Exchange Policy

For In-store Purchases we offer Exchanges ONLY within 14 days of purchase with tags attached and receipt. The item may be exchanged for the same item. If that item is no longer in stock please see below: 

If an item was bought on sale, mark down or clearance, it is a final sale and cannot be exchanged. 

Items are eligible for exchange if they meet the following criteria:

  1. All items are unworn, unwashed, unaltered and still has the original tags still attached.
  2. Items purchased in-store must be received by The Pink Seahorse Boutique no later than 14 days from the original purchase date. 
  3. All jewelry purchased are final sale.
  4. All custom orders are final sale.
  5. All shoes purchased are final sale. 
  6. Only full price items are eligible for exchange. 
  7. We cannot guaranty the item will be in stock to exchange. We may consider an exchange for an item of equal or greater value. 
  8. Items on markdown, sale or clearance are FINAL SALE and cannot be exchanged 
  9. You must have the original receipt.

If your item does not meet the above criteria, do NOT attempt to exchange your items as they will be rejected by our Returns Department.

If you wish to make an exchange, please bring your item in within 14 days of purchase with receipt.

For Online Orders we offer Returns & Exchanges ONLY

Items are eligible for exchange if they meet the following criteria:

  1. All items are unworn, unwashed, unaltered and still has the original tags still attached.
  2. Items purchased online must be received by The Pink Seahorse Boutique no later than 14 days from the original purchase date. 
  3. All jewelry purchased are final sale.
  4. All custom orders are final sale.
  5. All shoes purchased are final sale. 
  6. Only full price items are eligible for exchange. 
  7. We cannot guaranty the item will be in stock to exchange. 
  8. Items on sale or clearance are FINAL SALE.
  9. You must have the original receipt.

Items ordered online must be received no later than 30 days from the original purchase date. Just email us seahorseboutique@gmail.com with your order number and we will email you a RA number (return authorization). Please write the RA on your invoice and on the outside of your package before mailing (any returns shipped without RA will be refused). Please note RA numbers expire after 5 days. Items must be shipped back within 5 days in order to be accepted.

Return Shipping cost are not paid by Pink Seahorse Boutique. 

When sending your items, we strongly suggest sending them USPS Priority mail, UPS, or FedEx with a tracking number. The Pink Seahorse is not responsible for packages lost or stolen in transit.

The return total will be given in the form of a store credit, less the cost of shipping and return shipping. Please allow up to 4 business days to process your return after The Pink Seahorse receives it. Shipping costs are non-refundable.

If you have any questions regarding returns or exchanges please email us at seahorseboutique@gmail.com.

 

Exchanges 
We gladly accept exchanges (we cannot guarantee the item will not be sold out). If the item is sold out, we may consider an exchange for an item of equal or greater value.
Just contact us within: 14 days of delivery by emailing seahorseboutqiue@gmail.com or calling 904-531-5605.

Ship items back to us within: 30 days of delivery – buyer is responsible for shipping fees to exchange items.

SHIPPING ADDRESS

320 Ferris Street

Green Cove Springs, Fl. 32043

After we inspect and process our returns you will receive a cancellation email. Clothing must be returned in original condition with tags attached and free of any smells or damage. Clothing worn or washed will not be accepted. 

We don't accept cancellations
But please contact us if you have any problems with your order. The following items can't be returned or exchanged. Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:

  • Custom or personalized orders
  • Intimate items (for health/hygiene reasons)

Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

DAMAGED/ DEFECTIVE (if applicable): If you think your order is not to its full potential please contact us and provide us with your order information at seahorseboutique@gmail.com.

 

QUESTIONS? Please email us at seahorseboutique@gmail.com. 

Privacy policy
I will only use your shipping and billing address, and contact information

  • To communicate with you about your order
  • To fulfill your order
  • For legal reasons (like paying taxes)